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Shipping & Handling

Shipping & Delivery Policy

Aurrae Clothing (“Company”, “we”, “our”, “us”) operates the online store aurraeclothing.com and specializes in premium fashion and custom-made apparel. This Shipping & Delivery Policy outlines our shipping process, delivery timelines, and related terms to ensure a smooth shopping experience for our customers.

1. SHIPPING & DELIVERY TERMS

We work with trusted courier and logistics partners to ensure safe and timely deliveries.

Custom-Made Orders

Most of our custom-made pieces require careful production and finishing.

  • Production Time: 3–5 business days

  • Delivery Time: May take up to 10 business days in total depending on order volume and location.

Ready-to-Ship Products

Products marked as ready-to-ship are dispatched faster.

  • Estimated Delivery Time: 3–5 business days

Please note that delivery timelines may vary during peak seasons, public holidays, weather disruptions, or unforeseen logistical delays.

For delivery-related queries, contact us at:

WhatsApp: +1 719-403-8110
Email: admin@aurraeclothing.com

2. SHIPPING INFORMATION

Customers are responsible for providing accurate shipping information including:

  • Full name

  • Shipping address

  • Contact number

  • Postal/ZIP code

  • Any important delivery instructions

Aurrae Clothing is not responsible for failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

3. DELIVERY ATTEMPTS

If the first delivery attempt is unsuccessful, the courier company may contact the customer to arrange another delivery attempt.

Additional delivery charges may apply for repeated failed delivery attempts.

4. DELIVERY DELAYS

While we aim to deliver all orders within the estimated timeframe, delays may occasionally occur due to:

  • Weather conditions

  • Courier delays

  • Customs processing

  • Public holidays

  • High order volumes

In such cases, customers will be informed through email or WhatsApp with updated delivery information.

5. TRACKING INFORMATION

Once your order has been dispatched, tracking information will be shared via email or WhatsApp.

Please note that tracking updates may occasionally experience delays due to courier system updates outside our control.

6. SHIPPING CHARGES

UK Shipping

  • Delivery Time: 3–5 business days for ready-to-ship items

  • Custom-made orders may take up to 10 business days

  • Shipping charges are calculated at checkout

International Shipping

  • Estimated Delivery Time: 7–15 business days depending on destination

  • Shipping rates are automatically calculated at checkout based on package weight and location

Customs & Duties

International customers are responsible for any customs duties, import taxes, or additional charges imposed by their country.

Aurrae Clothing does not cover customs fees or import taxes.

7. CUSTOMS CLEARANCE & CUSTOMER RESPONSIBILITY

Customers are fully responsible for customs clearance procedures, duties, taxes, or penalties imposed by local authorities.

Any delays caused by customs are beyond our control.

8. GOODS NOT RECEIVED

If you have not received your order despite a shipping confirmation, please contact us within 7 days of the expected delivery date.

Support Contact:
WhatsApp: +1 719-403-8110
Email: admin@aurraeclothing.com

Please include:

  • Order number

  • Tracking information

  • Relevant details regarding the issue

9. PROOF OF DELIVERY

All orders are shipped to the exact address provided at checkout.

Our courier partners maintain delivery confirmation and tracking records as proof of delivery.

Once proof of delivery has been provided by the courier company, Aurrae Clothing is no longer responsible for lost or misplaced packages.

10. CONTACTLESS DELIVERY

For safety and convenience, all deliveries may be completed through contactless delivery methods.

Tracking information serves as digital proof of delivery where applicable.

11. CUSTOMER RESPONSIBILITY

Customers must ensure:

  • Accurate shipping information is provided

  • Orders are received at the provided address

  • Any delivery issues are reported promptly

Aurrae Clothing is not responsible for delays or losses caused by third-party courier services after dispatch.

12. POLICY UPDATES

Aurrae Clothing reserves the right to update or modify this Shipping & Delivery Policy at any time without prior notice.

Customers are encouraged to review this page periodically for any updates.

CONTACT US

For any shipping or delivery-related questions, feel free to contact us:

WhatsApp: +1 719-403-8110
Email: admin@aurraeclothing.com