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Terms & Conditions

Terms & Conditions

1. GENERAL

Welcome to Aurrae Clothing. By accessing or using aurraeclothing.com, you agree to comply with and be bound by the following Terms & Conditions.

Aurrae Clothing reserves the right to update, modify, or change these terms at any time without prior notice. Continued use of the website constitutes acceptance of any updated terms.

2. EXCHANGE & RETURN POLICY

UK & International Orders

We do not offer refunds on any orders.

Exchanges or replacements are only considered if the item received is defective, damaged, or incorrect.

Customers must report any issue within 48 hours of receiving the order by contacting us at:

Email: admin@aurraeclothing.com
WhatsApp: +1 719-403-8110

Claims made after 48 hours of delivery will not be accepted.

Aurrae Clothing reserves the right to investigate all claims before approving any replacement or exchange request.

False claims, fraudulent disputes, or unauthorized chargebacks may result in permanent restrictions from future purchases and possible legal action.

3. SIZE EXCHANGES

Size exchanges may be accepted within 48 hours of receiving the item, subject to stock availability.

Please note:

  • Customers are responsible for all shipping costs related to exchanges unless the mistake was on our side.

  • Customized, made-to-order, sale, or discounted items are not eligible for exchange.

4. ORDER CANCELLATION POLICY

Orders may only be canceled within 12 hours of placement if processing has not yet begun.

Please note:

  • Customized or made-to-order items cannot be canceled.

  • Orders already processed, prepared, or shipped cannot be canceled.

  • Repeated unnecessary cancellations may result in refusal of future orders.

5. CHARGEBACKS & DISPUTES

Unauthorized payment disputes or chargebacks without a valid reason may result in:

  • Permanent account restrictions

  • Refusal of future purchases

  • Investigation and legal action where applicable

Customers are encouraged to contact our support team before initiating disputes.

6. PRICING & PRODUCT INFORMATION

We strive to ensure all product descriptions, pricing, and availability information are accurate.

However, Aurrae Clothing reserves the right to:

  • Correct pricing errors

  • Cancel orders affected by technical mistakes

  • Refuse orders where inaccurate information has been displayed

Customers will be notified if such situations occur.

7. PAYMENT METHODS

We accept secure online payments through trusted payment providers including:

  • Credit & Debit Cards

  • Apple Pay

  • Google Pay

  • Shop Pay

  • Other secure payment gateways available at checkout

If your payment is declined, please contact your bank or reach out to our support team for assistance.

8. DELIVERY & SHIPPING

Ready-to-Ship Orders

Estimated delivery time: 3–5 business days.

Custom-Made Orders

Production time: 3–5 business days.
Total delivery timeframe may take up to 10 business days.

International delivery timelines may vary depending on destination and customs processing.

Customers are responsible for any customs duties, taxes, or import charges applicable in their country.

9. CUSTOMIZATION POLICY

Aurrae Clothing may offer limited customization options on selected products.

Please note:

  • Customization availability varies by product.

  • Customized or made-to-order items are final sale and cannot be refunded or exchanged.

  • Production timelines for customized orders may be longer than standard orders.

Customers must provide accurate customization details at checkout.

10. COLOR DISCLAIMER

We make every effort to display product colors accurately.

However, due to lighting conditions, photography, and varying screen settings, slight color variations may occur.

These differences are not considered defects and do not qualify for refunds or exchanges.

11. PRIVACY POLICY

Your personal information is kept secure and confidential and will only be used in accordance with our Privacy Policy.

By using our website, you consent to the collection and use of information as outlined in our Privacy Policy.

12. LIMITATION OF LIABILITY

Aurrae Clothing is not responsible for:

  • Delays caused by courier services or customs

  • Lost packages after confirmed delivery

  • Technical website interruptions

  • Indirect or incidental damages arising from product use or website access

13. GOVERNING LAW

These Terms & Conditions shall be governed in accordance with the applicable laws and regulations of the United Kingdom.

Any disputes arising from the use of this website shall be handled under the appropriate legal jurisdiction.

14. CONTACT US

For any questions or concerns, please contact us:

Email: admin@aurraeclothing.com
WhatsApp: +1 719-403-8110